How to "LINE-UP" to Make Newcomers Feel Welcome

Welcoming new people to your church is one of the pillars of a solid Assimilation System (not to mention a demonstration of Christian hospitality).

But whether we like it or not, many of the people greeting newcomers at our churches aren’t sure how to make others feel welcome.

First impressions are so important that I recommend having a brief training for all of your greeters every Sunday (yes every Sunday).

Recently, I ran across a good article about this from my friend Hal Seed - he asks his people to “LINE-UP” and welcome new people every weekend:

Making Newcomers Feel Welcome

How much time does it take for a visitor to decide whether or not they will return to your church? Experts pose differing numbers on this. Some say as quickly as 90 seconds. Others say three minutes. Still others say they take as long as 12 minutes to decide. Whoever is right, making a good first impression is imperative if you are going to retain first time visitors. Doing this well will change as your church grows.

Churches with attendance under 150 can make a friendly first impression by stationing two or three outgoing volunteers at their front doors. In this size church, newcomers are able to look around the crowd and find the “people like me” pretty quickly. “People like me,” is key to assimilating newcomers in smaller churches.

Once you get to 200 or more, the number of names and faces is large enough that you’ll an exceptionally committed volunteer to be at the door at least 45 weekends a year. Since the average Sunday school teacher only attends church 39 weeks a year, you probably won’t find such a person. Hence, a staff member needs to assume this responsibility. When our church was under 400, my associate pastor met every first time visitor and introduced them to others. If you ask anyone who came during that era, “Who did you meet first?” there answer was always, “Scott Evans.”

Above 400, first impressions must be everyone’s responsibility. The average church welcomes three visitors per week for every 100 attendees. So at 400, you’ll have 12 or more brand new guests each weekend. No one person can meet and introduce them all to someone like them. Welcoming becomes a family affair.

At New Song, I ask our Core to “LINE-UP” every weekend.

L = Look for someone you don’t know.

I = Introduce yourself.

N = Never sit alone.

E = Engage in conversation after the service.

U = Use the RU New Café (our monthly lunch for newcomers).

P = Practice the 3/10 Rule (talk to 3 people you don’t know during the first 10 minutes after the service).

LINE-UP has made us one of the friendliest churches in the world. And it’s scalable, so it ought to work for yours too. Embed the process in your people by teaching it at leadership meetings, new members’ classes, and at least annually in church.

Great stuff Hal – keep up the good work.

How do you teach your people to welcome newcomers?

What can you do this week to help your church become even friendlier than last Sunday?

P.S. To learn the in’s and out’s (and all the details) of fine-tuning your church’s Assimilation System, check out The Assimilation Intensive.

Posted On: June 23, 2010
Posted as: Assimilation
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